Technical Support Specialist (Deadline 8/1/19)

Job title: Technical Support Specialist

Employer: Miles Data Technologies, Waukesha, WI

Location: N7 W22081 Johnson Dr. Waukesha, WI 53186

Deadline: Aug 1, 2019

How to apply: Send resume and cover letter to esaunders@milesdata.com

Qualifications and requirements: 4 year degree in Computer Science

Job description:

Handle technical support phone calls from our customers related to label printing software, thermal printers, rugged mobile computers and bar code scanners
Manage an inventory of demonstration equipment
Re-flash firmware on various mobile computers and printers as needed
Triage devices returned by customers before they go to the repair depot
Configuration of new hardware for customer deployments
Backup to Service Technicians on hardware repair and preventive maintenance routines
Develop and maintain technical competency around thermal printers, mobile computers, and bar code scanners