IT Tech Support


CapTel, Inc.


CapTel, Inc.
Madison, WI
United States


Thursday, February 1, 2018

Position Summary: The Call Center Technical Support is primarily responsible for maintaining the technical-related issues in a live Call Center.

Essential Duties and Responsibilities:

  • Support PC and LAN/WAN issues.
  • Fulfill Help Desk requests
  • Performs basic computer hardware and software maintenance, repairs, and installations.
  • Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
  • Maintain the telephony equipment for all CapTel Call Center agents.
  • Diagnose and resolve problems related to the CapTel Call Center systems.
  • Work with Ultratec Engineering Department to qualify new CapTel Call Center applications.
  • Maintain a positive work environment by providing daily support and assistance.
  • Attend job-appropriate meetings and training sessions.
  • Sign and abide by the CapTel Call Center’s Oath of Confidentiality, even after employment is terminated.

Find full details on the attached posting.

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