Working from Madison WI, you’ll be deployed, at least initially, into our Customer team so your primary responsibilities will be to our customers and ensuring they’re getting the most out of our service.
You will be trained to handle technical problems our Customers experience using our service and be a resource for the Global Tier 1 support team to turn to for technical support. Not all of your time will be spent engaged directly in customer support conversations, so in between you’ll be developing internal tools our team have already developed, and after getting a feel for your role you’ll be enthusiastically building your own solutions to gather better intelligence on what our customers need to get their jobs done.
You will also be the primary point of contact between the customer team and the product team for QA and escalated product support issues.
For additional information, please see attached document.