LIGO Support Ticket 1981
Ticket Information
Number: support 1981
User: anderson@ligo.caltech.edu
Email: espinoza_e__AT__ligo.caltech.edu
Status: resolved
Assigned To: wright
Date: Thu, 10 May 2007 17:20:45 -0700
From: Stuart Anderson <anderson__AT__ligo.caltech.edu>
To: condor-support__AT__cs.wisc.edu
CC: Erik Espinoza <espinoza_e__AT__ligo.caltech.edu>
Subject: LIGO: tracking LIGO tickets
Please add a script to the Condor ticket system that automatically posts LIGO
tickets to the LIGO tickets page at,
http://www.cs.wisc.edu/condor/ligo-tickets/index-unresolved.html
at the same time it emails back the ticket number.
The agreed upon method was to filter based on the string "LIGO" in the
subject line of the initial ticket. However, I am open to anything that
makes this automatic and alleviates me from needing to bug Alain and/or Todd
to post this manually, since we all have much more productive things to
be doing.
Thanks.
--
Stuart Anderson anderson__AT__ligo.caltech.edu
http://www.ligo.caltech.edu/~anderson
===========================================================================
Date of creation: Thu May 10 19:21:03 2007 (1178842867)
Subject: Actions
Assigned to cat by cat
===========================================================================
Date of actions: Fri May 11 11:12:01 2007 (1178899922)
From: Tim Cartwright <cat__AT__cs.wisc.edu>
Subject: Re: [condor-support #1981] LIGO: tracking LIGO tickets
Date: Fri, 11 May 2007 11:13:39 -0500
To: condor-support__AT__cs.wisc.edu
===========================================================================
Date mail was appended: Fri May 11 11:13:40 2007 (1178900020)
From: Tim Cartwright <cat__AT__cs.wisc.edu>
Subject: Re: [condor-support #1981] LIGO: tracking LIGO tickets
Date: Fri, 11 May 2007 11:48:19 -0500
To: condor-support__AT__cs.wisc.edu
Stuart:
> Please add a script to the Condor ticket system that automatically
> posts LIGO tickets to the LIGO tickets page at,
> http://www.cs.wisc.edu/condor/ligo-tickets/index-unresolved.html
> at the same time it emails back the ticket number.
>
> The agreed upon method was to filter based on the string "LIGO" in
> the subject line of the initial ticket. However, I am open to
> anything that makes this automatic and alleviates me from needing
> to bug Alain and/or Todd to post this manually, since we all have
> much more productive things to be doing.
I'm looking into this. Did you talk to someone on the team about it
already, or is this a new request?
-- Tim
===========================================================================
Date mail was appended: Fri May 11 11:48:24 2007 (1178902104)
Date: Fri, 11 May 2007 10:52:26 -0700
From: Stuart Anderson <anderson__AT__ligo.caltech.edu>
To: condor-support response tracking system <condor-support__AT__cs.wisc.edu>
CC: espinoza_e__AT__ligo.caltech.edu
Subject: Re: [condor-support #1981] LIGO: tracking LIGO tickets
On Fri, May 11, 2007 at 11:48:24AM -0500, condor-support response tracking system wrote:
> Stuart:
>
> > Please add a script to the Condor ticket system that automatically
> > posts LIGO tickets to the LIGO tickets page at,
> > http://www.cs.wisc.edu/condor/ligo-tickets/index-unresolved.html
> > at the same time it emails back the ticket number.
> >
> > The agreed upon method was to filter based on the string "LIGO" in
> > the subject line of the initial ticket. However, I am open to
> > anything that makes this automatic and alleviates me from needing
> > to bug Alain and/or Todd to post this manually, since we all have
> > much more productive things to be doing.
>
> I'm looking into this. Did you talk to someone on the team about it
> already, or is this a new request?
This is a request from a meeting a year ago at the previous Condor Week
with Miron, Todd, Alain, and Derek. I believe the thinking at the time
was that Drupal was just around the corner, but that does not seem to have
happened.
Thanks.
--
Stuart Anderson anderson__AT__ligo.caltech.edu
http://www.ligo.caltech.edu/~anderson
===========================================================================
Date mail was appended: Fri May 11 12:52:45 2007 (1178905965)
Subject: Actions
Assigned to wright by cat
===========================================================================
Date of actions: Fri May 11 14:23:32 2007 (1178911413)
From: Tim Cartwright <cat__AT__cs.wisc.edu>
Subject: Re: [condor-support #1981] LIGO: tracking LIGO tickets
Date: Fri, 11 May 2007 14:24:13 -0500
To: condor-support__AT__cs.wisc.edu
>>> Please add a script to the Condor ticket system that automatically
>>> posts LIGO tickets to the LIGO tickets page at,
>>> http://www.cs.wisc.edu/condor/ligo-tickets/index-unresolved.html
>>> at the same time it emails back the ticket number.
>>>
>>> The agreed upon method was to filter based on the string "LIGO" in
>>> the subject line of the initial ticket. However, I am open to
>>> anything that makes this automatic and alleviates me from needing
>>> to bug Alain and/or Todd to post this manually, since we all have
>>> much more productive things to be doing.
>>
>> I'm looking into this. Did you talk to someone on the team about it
>> already, or is this a new request?
>
> This is a request from a meeting a year ago at the previous Condor
> Week
> with Miron, Todd, Alain, and Derek. I believe the thinking at the
> time
> was that Drupal was just around the corner, but that does not seem
> to have
> happened.
I've reassigned this ticket to Derek, who tells me that the Drupal
implementation is, indeed, just around the corner.
-- Tim
===========================================================================
Date mail was appended: Fri May 11 14:24:17 2007 (1178911458)
Date: Mon, 11 Jun 2007 08:45:24 -0700
From: Stuart Anderson <anderson__AT__ligo.caltech.edu>
To: condor-support response tracking system <condor-support__AT__cs.wisc.edu>
CC: espinoza_e__AT__ligo.caltech.edu
Subject: Re: [condor-support #1981] LIGO: tracking LIGO tickets
This is working well now, with the exception that we lost the ability to
view resolved tickets at,
http://www.cs.wisc.edu/condor/ligo-tickets/index-resolved.html
Thanks.
--
Stuart Anderson anderson__AT__ligo.caltech.edu
http://www.ligo.caltech.edu/~anderson
===========================================================================
Date mail was appended: Mon Jun 11 10:45:47 2007 (1181576747)
Subject: Actions
Ticket resolved by tannenba
===========================================================================
Date of actions: Tue Jul 3 16:58:43 2007 (1183499923)